Thank you for shopping with Creating Country Decor. We carefully prepare each order and look forward to sending a little country charm your way.
As a small business, we personally pull, carefully pack, and prepare your order for shipping. Please allow 3–12 business days for your order to ship. During busy periods, we may need the full processing window to give each order the care it deserves.
We ship Monday through Friday, excluding U.S. holidays. Processing time is separate from delivery time. Once your package ships, you’ll receive an email with tracking information.
Domestic delivery generally takes an additional 1–5 business days after shipping. Carrier delivery times are estimates and are not guaranteed.
These shipping offers apply only to delivery addresses within the contiguous 48 U.S. states and Washington, D.C. Rates are based on the order subtotal, not the price of each individual item. Your shipping charge is shown at checkout before you pay.
Our e-gift cards do not require shipping and have no shipping fee. Orders containing only e-gift cards are not charged shipping. If you also order physical items, the applicable shipping charge applies to those items.
The $6.99 and $12.99 flat-rate shipping offers and free shipping on orders of $100 or more do not apply outside the contiguous 48 U.S. states and Washington, D.C. Available shipping charges are calculated at checkout based on carrier rates.
Creating Country Decor does not routinely offer shipping to Canada. We may consider individual requests at our discretion.
Please email info@creatingcountrydecor.com before placing an order. If we approve your request, we will confirm item eligibility, provide a separate shipping quote, and explain the ordering arrangements. Our domestic flat-rate and free-shipping offers do not apply.
The customer is responsible for any applicable customs duties, import taxes, brokerage, clearance, or other destination fees. These charges are separate from CCD’s shipping quote unless expressly included, and their exact amounts may not be known in advance. We require your written acknowledgment of these responsibilities before proceeding.
We’ll email your tracking information when your order ships. If you don’t see the email, please check your spam or junk folder. Contact us with your order number if you need help finding it.
If tracking stops updating or your package appears delayed, please email us so we can help you look into its progress with the carrier.
If tracking shows delivered but you cannot find your package, check nearby entrances and with others in your household, then contact us promptly with your order number and tracking information.
Please check your shipping address carefully before completing checkout. If you notice an error, email us immediately with your order number and the corrected address.
Address changes depend on how far your order has progressed and cannot be guaranteed. Additional label, carrier, redelivery, or return-to-sender charges resulting from an incorrect address supplied at checkout are the customer’s responsibility.
Once an order ships, changes may need to be arranged with the carrier. Contact us if you need help understanding the available options.
We do not recommend using package-forwarding services. Once a package reaches the forwarding address supplied with your order, any onward shipping must be arranged with that service.
Please inspect your purchase when it arrives. Email info@creatingcountrydecor.com within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photos of the item, shipping box, and packing materials.
Keep the item and all packaging until we provide instructions. We’ll handle any shipping-carrier claim and help arrange the resolution described in our Return & Refund Policy.
If a product’s availability changes or we become aware of a delay affecting your order, we’ll contact you using the information supplied at checkout. Please keep your email address and contact details accurate.
If you need to cancel an order, email us as soon as possible with your order number. Cancellation depends on the order’s processing status.
If we can cancel before a shipping label is created, we’ll issue a full refund. After a shipping label is created, cancellations are subject to a $25 restocking fee plus the full shipping cost, including orders that qualified for free shipping.
Once an order has shipped, it cannot be canceled. Any eligible return follows our Return & Refund Policy.
Local pickup is available for customers in our area and is scheduled by CCD. Please provide a valid phone number with your order. Once your order is processed, we will call to arrange your pickup date and time and provide the pickup location and instructions. Our published mailing address is not a pickup location. For details, please see our Pick-Up Policy. Please wait until your pickup appointment is confirmed before arriving.
For shipping questions, email info@creatingcountrydecor.com. Include your order number when available so we can help you more quickly.
Thank you for supporting our small business and giving us the time to pack your order with care.