Frequently Asked Questions

Add your favorite pieces to your cart, then follow the checkout steps. Review your items, shipping address, and delivery option before placing your order. You’ll receive an order confirmation by email—please keep it for your records.

Items are not reserved while they’re in your cart. Availability is confirmed when checkout is completed, so a limited piece may sell out before you finish your purchase.

The payment methods available for your order are displayed at checkout. If Shop Pay Installments is offered, review the payment schedule and any applicable terms there before choosing that option.

Please email us as soon as possible with your order number and the change you need. Changes depend on how far your order has progressed. Cancellations after a shipping label is created incur a $25 restocking fee plus the full shipping cost, including orders that qualified for free shipping. Once an order has shipped, it cannot be canceled. See our Shipping Policy and Return/Refund Policy for details.

Yes! A Creating Country Decor gift card lets someone special choose a little country charm of their own. Search “gift card” in our shop to view available options. Enter your gift card code in the gift card field at checkout to redeem it.

Join our email list using the signup form on our website for new arrivals, seasonal inspiration, and special offers. Check your spam or junk folder if you’re expecting an email from us. Any discount exclusions and conditions are listed with the offer.

Please allow 3–12 business days for your order to ship. As a small business, we personally pull, carefully pack, and prepare each order; busy periods may require the full processing window. Check the product description for item-specific shipping information. We ship Monday through Friday, excluding U.S. holidays; busy seasons may bring delays.

After shipping, domestic orders generally arrive within 1–5 business days, depending on the delivery option and carrier. Processing time is separate from transit time. Please see our Shipping Policy for full details.

Your shipping charge is shown at checkout before you pay. Rates and promotions can vary by destination and order. Review our Shipping Policy for details and any applicable exclusions.

When your order ships, we’ll email a shipping confirmation with tracking information. If you don’t see it, check your spam or junk folder. Need help finding it? Email us with your order number.

Yes, local pickup is available for customers in our area when offered at checkout. All pickups are scheduled by CCD. Once your order is processed, we will call you to arrange your pickup date and time. Please provide a valid phone number with your order and wait until your appointment is confirmed before arriving. See our Pick-Up Policy for details.

Our shipping policy includes Canada. Please email us before ordering so we can guide you through the process and confirm whether your selected items can be shipped. Canadian and other international orders do not qualify for $12.99 flat-rate shipping or free shipping on orders of $100 or more. Shipping is quoted separately, and customs duties, import taxes, brokerage charges, and other destination-related fees are the customer’s responsibility.

Check the delivery location, nearby entrances, and with others in your household. Contact us promptly with your order number and tracking information so we can help you look into the delivery with the carrier.

Eligible change-of-mind returns must be requested within seven days of delivery. Items must be unused, with original tags and packaging. Email us for approval, then mail the return within 14 days of approval. These returns receive a gift card, less a $25 restocking fee per returned order and the original shipping cost; return shipping is the customer’s responsibility. Approved damaged, defective, or incorrect-item claims have no restocking fee. See our Return/Refund Policy for full details.

Gift cards, custom or personalized products, and items clearly marked Final Sale are not eligible for change-of-mind returns. A regular discount code does not automatically make an item final sale unless that condition is stated with the offer. If a final-sale item arrives damaged, defective, or incorrect, contact us within seven days of delivery. See our Return/Refund Policy.

Please inspect your purchase on arrival and email us within seven days of delivery with your order number, a description of the issue, and photos of the item, box, and packing materials. Keep everything until we provide instructions. For approved claims, we’ll arrange a replacement when available or refund the affected item and applicable original shipping charge. No restocking fee applies, and we’ll arrange shipping if a return is required. See our Return/Refund Policy.

We offer replacements for approved damaged, defective, or incorrect items, subject to availability. Contact us within seven days of delivery. To choose a different style or item, request an eligible change-of-mind return and use the resulting store credit toward another purchase. Full terms are in our Return/Refund Policy.

Our shop celebrates primitive charm and country-vintage warmth—aged finishes, cozy textures, seasonal touches, and pieces that feel gathered over time. We love mixing a few new favorites with the treasured old finds already in your home.

Our shop includes both handmade pieces and items selected from our suppliers. Check each product description to see how the piece is made, what is included, and its dimensions.

Handmade pieces may vary slightly in shape, finish, size, and aging. Those little differences are part of their charm. Review the product description for the details of the item or set you’re purchasing; screen settings can also affect how colors appear.

No. Products described as decorative cookies, bowl fillers, or crock fillers are for decorating only and are not intended to be eaten. Follow the information provided with each product.

Please check the individual product description. A decorative bowl or crock should only be used with food if it is specifically identified as food-safe. Email us before purchasing if you’re unsure about a piece.

Some favorites may return, while handmade batches and seasonal pieces can be limited. A restock is not guaranteed. If a restock notification option appears on the product page, you can sign up there, or email us with the item name.

Visit our Seasonal Decorating Guide for cozy displays, primitive touches, and ways to bring country charm into your home. Start with a favorite crock, cupboard, or dough bowl and add a few seasonal details to make the look your own.