updated 08/13/2024
Shipping Policy
Shipping Timeline
At MS Designs, Creating Country Decor LLC, we prioritize the timely dispatch of your orders. Our shipping process is as follows:
Shipping Costs and Options
Note: This promotion only applies to the contiguous 48 U.S. states. And are subject to change at any time.
Shipping charges for orders outside the promotion are calculated at checkout based on real-time carrier rates for either UPS or FedEx.
Important Shipping Information
Accuracy of Shipping Address: It is your responsibility to ensure that the shipping address provided during checkout is accurate. MS Designs, Creating Country Decor LLC, is not liable for any delivery issues arising from an incorrect address entered at checkout. Once the shipping label has been created, you will need to purchase additional shipping for a new label if necessary. After your purchase leaves the shipping center, we can no longer offer a new shipping label. You will need to contact the shipping carrier to discuss your options, and any fees incurred during this process are your responsibility.
Forwarding Services: We do not recommend using a forwarding service and are not accountable for any shipments using such methods once the package reaches the forwarding service’s address.
Shipping Schedule: We ship Monday through Friday and do not count weekends or U.S. holidays as business days. During promotional events or holidays, orders may experience delays.
Order Confirmation: When your order ships, we’ll send you a confirmation email with a tracking number to track the status of your package. Check your junk and spam folders if you don’t see it in your inbox.
Product Availability
We strive to provide the most current and accurate product inventory information. We will notify you directly if a product’s availability date changes. For additional information, contact our Guest Services Team.
Pricing Policy
All prices in our stores and online are in U.S. dollars and are subject to applicable taxes per state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in prices, descriptions, or images of certain merchandise, and we reserve the right to restrict orders for those items.
Customs and Import Duties
We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country and must be paid by the recipient. This applies to international and Canadian orders.
Cancellation and Restocking
If you cancel your order after the shipping label has been created, you will be charged the full shipping amount plus a $25 restocking fee. This is also the case for orders that have qualified for free shipping. Once the label has been created your order has been packed and shipping has been paid for. Therefore all charges incurred will be the obligation of the customer to pay.
All fees and shipping cost will be deducted from the refund amount before refunded back to the customer by MS designs, Creating Country Decor LLC.
Once your order has shipped you will be unable to cancel your order. Refer to our Return/Refund Policy
Policy Changes
Our shipping policy may change at any time without notification. Any changes, including adjustments to shipping charges, will be updated here in our Shipping Policy.
For questions, contact our Guest Services Team by email at info@creatingcountrydecor.com.