At Creating Country Decor, we want you to enjoy the pieces you bring into your home. If something isn’t quite right, please reach out so we can help.
Keep your order confirmation email and order number as proof of purchase. There’s no need to print a receipt.
Please email info@creatingcountrydecor.comwithin 7 days of delivery to request a return. Include your order number, the item you wish to return, and the reason for your request.
Eligible items must be unused, in the same condition in which they arrived, with any original tags and packaging.
Returns require approval before they are mailed. Once approved, we’ll provide return instructions and the return address. Please ship your return within 14 days of approval.
Items sent back without approval will not be accepted.
If an eligible item doesn’t suit your space or you change your mind, we offer store credit in the form of a Creating Country Decor gift card.
These returns are subject to:
We’ll explain the applicable deductions when approving your return.
Please pack your items carefully. We recommend a tracked, insured shipping service, as items damaged during return shipping are not eligible for store credit.
Please inspect your purchase when it arrives. If an item is damaged, defective, or different from what you ordered, email info@creatingcountrydecor.comwithin 7 days of delivery.
Include:
Keep the item and all packaging until we provide instructions. Please do not return or discard anything before contacting us.
After reviewing the issue, we’ll arrange a replacement at no additional cost when one is available. If a replacement is unavailable, we’ll refund the affected item and its applicable original shipping charge to your original payment method.
No restocking fee applies to approved damaged, defective, or incorrect-item claims.If we require a return, we’ll provide a prepaid return label or arrange the return shipping.
We’ll handle any shipping-carrier claim and keep you informed. Your resolution will not depend on waiting for the carrier to reimburse us.
Change-of-mind returns are not accepted for:
Using a regular discount code does not automatically make an item final sale unless that condition was clearly stated with the offer.
If a final-sale item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery using the instructions above.
Handmade pieces and primitive-style decor may feature intentional distressing, aged finishes, and slight variations in shape, size, or color. These details are part of their character and are not considered defects when consistent with the product description.
If you’re unsure whether a variation is expected, send us a photo—we’re happy to take a look.
We offer replacements for approved damaged, defective, or incorrect items, subject to availability.
For a different style or item, please request an eligible change-of-mind return. Once your return is processed, you can use your store credit toward another purchase.
We’ll inspect approved returns and process the applicable store credit or refund within 5 business days of receiving the package.
For approved claims that do not require a return, we’ll process the refund within 5 business days of confirming the resolution.
Gift cards are sent by email. Refunds are issued to the original payment method; your bank or card provider may need additional time to post the credit.
If you need to cancel an order, email us as soon as possible with your order number. Cancellation depends on the order’s processing status.
If we can cancel before a shipping label is created, we’ll issue a full refund.
After a shipping label is created, cancellations are subject to a $25 restocking fee plus the full shipping cost, including orders that qualified for free shipping.
Once an order has shipped, it cannot be canceled. Any eligible return will follow the conditions above.
International purchases are final sale for change-of-mind returns and exchanges.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and arrange an appropriate resolution.
The cancellation conditions above also apply to international orders.
Questions about your purchase or this policy? Email info@creatingcountrydecor.com and include your order number when available.
Thank you for supporting Creating Country Decor and letting us be a small part of making your home warm and welcoming.